Last Updated: 1 February 2024

This Privacy Policy explains what happens to any personal data that you provide or that we collect from you while you visit our website (jandbinspired.com). It outlines how we collect, use, disclose, and protect your personal information.

At J and B Inspired, safeguarding, and preserving the privacy of our customers is of paramount importance. We employ robust data security measures to ensure the confidentiality, integrity, and availability of the personal information we collect. Our commitment extends to complying with Australian laws, including the Queensland Privacy Act.

J and B Inspired is the data controller and is responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy policy).

The purpose of this privacy policy (this “Privacy Policy”) is to inform uses of our Site of the following:

1.     The personal data we will collect;

2.     Use of collected data;

3.     Who has access to the data collected;

4.     The rights of Site Users; and

5.     The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the GDPR). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:

1.     The conditions set out in this Privacy Policy

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Please contact [email protected] if you wish to exercise any of the above outlined rights.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have the legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

1.     Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our site, we may automatically collect and store the following information:

1.     IP address;

2.     Location;

3.     Clicked links; and

4.     Content viewed.

Data Collected in a Non-Automatic

Way We may also collect the following data when you perform certain functions on our site:

1.     First and last name;

2.     Age;

3.     Date of birth;

4.     Sex;

5.     Email address;

6.     Phone number;

7.     Address;

8.     Payment information; and

9.     Auto fill data.

This data may be collected using the following methods:

1.     Creating an account;

2.     Purchasing a product and or service; and

3.     Scheduling an appointment.

How We Use Personal Data

Data collected on our site will only be uses for the purposes specified in the Privacy Policy or indicated on the relevant pages of our site. We will only not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for the following purposes:

Secure Data Collection

We collect various types of data, including customer data and marketing data, to enhance our services and support for families on a medical journey. Customer data comprises names, addresses, contact details, and information about the medical journey of loved ones, obtained with explicit consent. Marketing data includes usage patterns on our website, IP addresses, and device information.

Purposeful Data Use

The collected data serves specific purposes to improve our products and services, process orders and payments, and offer targeted support to families facing a medical journey. It is crucial to note that we only use and disclose information with the consent of our users, aligning with privacy laws.

Sensitive Data

In our dedication to understanding and supporting you during your loved ones' medical journey, we often conduct surveys, quizzes. These tools provide valuable insights, and some questions may elicit sensitive data about you. Additionally, if you choose to join our membership or participate in 1:1 session, we will collect sensitive data to enhance your experience.

Your explicit consent is crucial to us for processing any sensitive data.

It's important to note that, where the collection of personal data is mandated by law or under the terms of our contractual agreement, failure to provide such data may hinder our ability to fulfill the contract, such as delivering goods or services. We will, however, notify you in advance if such a situation arises. Rest assured, your personal data will only be used for the purpose it was collected, or for reasonably compatible purposes if necessary. Should there be any need to use your details for an unrelated new purpose, we will inform you, explaining the legal grounds for processing. Furthermore, we may process your personal data without explicit consent if required or permitted by law, ensuring compliance with all applicable regulations.

For additional information, please contact us at [email protected].

Your privacy is our priority, and we are committed to transparency and compliance in all data processing activities related to your loved ones' medical journey.

Who We Share Personal Data With:

Employees

We may disclose user data to any member of our organisations who reasonably needs access to user data to achieve the purpose set out in the Privacy Policy.

Our staff undergoes comprehensive training on data protection and privacy practices. This includes guidelines on handling customer data, recognizing potential security threats, and understanding the importance of maintaining the confidentiality of information.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1.     If the law requires it;

2.     If it is required for any legal proceeding;

3.     To prove or protect our legal rights; and

4.     To buyers or potential buyers of this company if we seek to sell the company.

Secure Third-Party Collaborations

When engaging with third-party service providers, we ensure that they adhere to similar high standards of data security. Agreements with these providers include clauses emphasizing the importance of data protection.

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

Duration Personal Data is Held

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

Encryption and Access Controls

Sensitive information, such as billing and financial details, undergoes encryption during transmission to prevent unauthorised access. We implement stringent access controls, ensuring that only authorized personnel have access to specific types of data, thereby minimising the risk of unauthorised disclosure.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet can be insecure at times and therefore, we are unable to guarantee the security of users’ data beyond what is reasonably practical. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems. These audits help us stay vigilant against emerging threats and maintain a proactive approach to data security.

Incident Response Plan

In the event of a data breach or security incident, we have an incident response plan in place. This plan ensures a swift and effective response, including notifying affected parties and relevant authorities as required by law.

International Data Transfer

When we transfer user personal data, we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

If you are in the United Kingdom or the European Union, we will only transfer your personal data if:

1.     The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or

2.     We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.

Customer/User Rights and Transparency:

We respect and uphold the rights of our customers. They have the right to access, update, or delete their personal information, and we provide transparent information about our data processing practices.

Under the GDPR, you have the following rights:

1.     Right to be informed;

2.     Right to access;

3.     Right to rectification;

4.     Right to erasure;

5.     Right to restrict processing;

6.     Right to data portability; and

7.     Right to object.

Children

The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected  

Please contact our office if you would like to know:

1.     If we have collected your personal data;

2.     How we have used your personal data;

3.     If we have disclosed your personal data;

4.     Who we disclosed your personal data to;

5.     If you would like to modify or delete your personal data; and

6.     If you would like to exercise your other rights under the GDPR  

Ensuring that we have accurate and up to date information about you on file is extremely important. Please take the time to let us know if you would like to access, modify, delete, or change your personal information any time by emailing us at [email protected].

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our site overtime and across third party websites and therefore do not respond to browser initiated DNT signals.

Marketing Communications and Opt-Out of Data Collection, Use or Disclosure

We process your personal data for marketing communications based on either your explicit consent or our legitimate interests, specifically to support and grow our initiatives dedicated to families and carers on a medical journey.

As per the Privacy and Electronic Communications Regulations, we may send you marketing communications if you have made a purchase, requested information about our products or services, or explicitly agreed to receive such communications. If you fall under the category of a limited company, we reserve the right to send you marketing emails without seeking explicit consent. However, you retain the option to opt-out of these communications at any time.

In addition to the method(s) described in the How to Access, Modify, Delete or Challenge the Data Collection section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1.   You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking on the unsubscribe button at the bottom of any marketing email; or

2.  You can modify or update your email preferences under Your Account on our site.

Please note that opting out of marketing communications does not affect the processing of personal data resulting from other transactions, such as purchases or warranty registrations. We respect your choices and are committed to ensuring that our marketing practices align with your preferences and privacy rights.

Credit Card Data

Your security is our priority. When you make online payments with J and B Inspired, rest assured that we do not collect or retain your full credit card information. All credit card transactions are securely processed through trusted platforms like Stripe. At no point does J and B Inspired receive or store your complete credit card details. Your card information is entirely secure and protected by the robust security measures of Stripe. None of our employees have access to your full credit card number, payment platform profile, or security code. Your peace of mind is essential to us, and we are committed to ensuring the utmost security in handling your financial information.

Cookies Policy

Cookies are small text files that are placed on your device when you visit a website. They help us enhance your browsing experience by remembering your preferences, analysing site performance, and providing personalised content.

We use the following types of cookies on our site:

1.  Functional Cookies: These cookies are essential for the basic functionality of our website. They enable you to navigate our site and use its features.

2.  Analytical Cookies: We use analytics cookies to gather information about how visitors interact with our website. This data helps us improve our site and tailor it to the needs of our users.

3.  Targeting Cookies: Marketing cookies track your online activity to deliver targeted advertising based on your interests. They may also be used by third-party advertisers on our site.

Consent to Use Cookies

By using our website, you consent to the placement of cookies on your device. You can manage your cookie preferences through your browser settings. Please note that restricting cookies may impact the functionality of the website. Most web browsers allow you to control cookies through settings. You can choose to block or delete cookies, and you can set preferences for certain websites. For more information on managing cookies, visit the help section of your browser.

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our cookie practices or for legal and regulatory reasons. We will notify you of significant changes via a notice on our website.

Modification to the Privacy Policy

We may amend this Privacy Policy to reflect changes in our practices, maintain compliance with laws and to reflect any changes to our data collection process.

When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. We will notify you of significant changes via email or a notice on our website. We recommend that you review this Policy regularly to stay up to date.

Complaints

If you believe that there has been a breach of our privacy policy or if you have concerns regarding the handling of your personal information, we encourage you to reach out to us promptly. Your satisfaction and trust are of utmost importance to us.
To lodge a complaint, please contact our dedicated privacy team using the information provided in the "Contact Us" section of our Privacy Policy. We take all privacy-related complaints seriously and will promptly investigate the matter, keeping you informed of the progress and resolution.

If, after contacting us, you feel that your concerns have not been adequately addressed, you have the right to escalate the matter by lodging a complaint with the Office of the Australian Information Commissioner (OAIC), the regulatory body overseeing privacy matters in Australia. We are committed to addressing and resolving any privacy issues in a transparent and timely manner, ensuring the protection of your privacy, and maintaining your confidence in our services.

Compliance with Queensland Laws

This commitment to the Privacy Policy and your data security reflects our dedication to complying with Australian and Queensland laws, fostering trust in our community, and ensuring the privacy of those we serve.

Contact Information

For any questions, concerns, or to exercise your privacy rights, please contact us at:

Business Name: J and B Inspired

Email Address: [email protected]

Postal Address: Parcel Locker 10274 05653, 30 – 46 Perwillowen Road, Burnside Qld 4560