Service Agreement

Last Updated: 1st February 2024

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

Terminology

This terminology refers to you, the person accessing this website and accepting the Company’s Terms and Conditions, “Customer”, “Member”, “You”, and “Your”.

This terminology refers to both the Company and ourselves, or either the Customer or ourselves. “The Company”, “Ourselves”, “The Membership”, “The Community”, “We”, and “Us”.

All terms pertain to the submission, acknowledgment, and the exchange of payment required to facilitate our support to the Customer in the most suitable way, whether through scheduled meetings of a specific duration or any alternative method. This is done with the explicit goal of fulfilling the Customer's requirements related to the delivery of the Company's specified services/products, in conformity with and subject to the current laws of Australia.

Any use of the above terminology or other words in the singular, plural, capitalisation, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Intellectual Property

All content published and made available on our site is the property of Michelle Anderson and J and B Inspired, including but not limited to text, graphics, logos, images, documents, downloadable files, video, and audio clips that contributes to the composition of our site. The property of Michelle Anderson and J and B Inspired is protected by Australian and international copyright laws.

You may not reproduce, distribute, display, or create derivative works from any content without the express written permission of Michelle Anderson and J and B Inspired.

Acceptance of Terms

By accessing or using any services provided by J and B Inspired, including but not limited to online support services, communities, physical products, coaching support, and YouTube content, you agree to comply with and be bound by these Terms and Conditions.

Acceptable Use and Code of Conduct

As a user of our site, you agree to use our site legally, not to use our site for illegal purposes, and not to:

·      Harass or mistreat other users of our site;

·      Violate the rights of other users of our site;

·      Violate the intellectual property rights of the site owners or any third party to the site;

·      Hack into the account of another user of the site;

·      Act in any way that could be considered fraudulent; and

·      Post any material that would be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Services Overview

We offer a wide range of online support services like membership program, online communities, physical products, coaching support, and YouTube content. These services may be subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the services at any time without liability to you.

Eligibility

You must be at least 18 years old to use J and B Inspired services. By using the services, you affirm that you are at least 18 years of age and capable of entering into a legally binding agreement.

User Account and Registration

To access certain services, you may be required to create a user account. You are solely responsible for maintaining the confidentiality and security of your account information and for all activities that occur under your account, including passwords or sensitive information attached to that account.

You agree to provide accurate and complete information during the registration process and that all personal information you provide to us through your account is up to date, accurate and truthful and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our site illegally or is you violate these Terms and Conditions.

Disclaimer - Exclusions and Limitations

The information presented on the J and B Inspired website is provided on an "as is" basis. To the fullest extent permitted by law, J and B Inspired:

1.   No Guarantees or Warranties: Excludes all representations and warranties, whether expressed or implied, relating to the website and its contents. This includes any information provided by affiliates or third parties, with no assurance of accuracy or completeness.IP address;

2.   Liability Exclusion: Excludes all liability for damages arising out of or in connection with your use of this website. This encompasses direct loss, loss of business or profits, damage to computer systems, and any other direct or indirect, consequential, and incidental damages.

3.   Exception for Negligence: J and B Inspired does not exclude liability for death or personal injury caused by its negligence. This exception is in accordance with applicable laws.

These exclusions and limitations apply to the maximum extent permitted by law. Your statutory rights as a consumer remain unaffected. Users are encouraged to carefully read and understand these terms, as they define the parameters under which the website and its content are offered. By accessing and using the J and B Inspired website, you acknowledge and accept these exclusions and limitations.

Payments

All payments are processed through our secure payment system through Stripe.

When you provide us with your payment information, you grant authorisation for us to utilise and your chosen payment method. By providing us with your payment information, you authorise us to change the amount due to this payment method.

If we believe your payment breaches any law or Terms and Conditions, we retain the right to cancel or reverse the transaction.  

Payment Terms

For all products and services available through the J and B Inspired website, payment is due at the time of purchase. Monthly payments for subscriptions, memberships, or communities will be deducted on the date of the original payment each month.

Customers are responsible for ensuring up-to-date payment details and available funds. In case of a declined payment, the company will reattempt within 3 days.

J and B Inspired is not liable for any late fees, declined payment fees, or reclaimed failed payments imposed by the customer's financial institution.

Shipping and Delivery

When you purchase physical products and goods from our site, the goods will be delivered through one of the following methods:

-       Australia Post Standard Delivery (expected delivery timeframe 5 – 7 Days)

-       Australia Post Express Delivery (expected delivery timeframe 1 – 3 Days (rural areas may experience delayed delivery)

-       Australia Post International Standard Delivery (expected delivery 5 – 25 Days

The delivery of your J and B Inspired purchase will be processed as promptly as reasonably possible, contingent upon the chosen delivery method. Delivery time frames may vary due to unforeseen circumstances, and please note that weekends and public holidays are not included in delivery times.

In addition to the product price, you are responsible for covering the delivery charges. For international orders, please be aware that your purchase may be subject to import duties and taxes imposed by the destination country. It is your responsibility to settle any such duties or taxes. Prior to making a purchase, we recommend contacting your local customs office for detailed information.

To ensure accurate delivery, you must furnish us with a complete and precise delivery address, including the recipient's name. J and B Inspired cannot be held liable for the delivery of goods to an incorrect address or person if inaccurate or incomplete information is provided by you. Your cooperation in providing accurate details is appreciated.

International Postage Notice

Please note that due to various global circumstances, some countries may have suspended postal services. We are currently only able to post to countries with active postal statuses. However, it's essential to highlight that a significant number of locations worldwide are still actively receiving postage through Australia Post. We recommend checking the current postal status of your destination country before placing an international order. For any questions or concerns regarding international postage, please contact our customer support at

[email protected]. We appreciate your understanding and cooperation.

Refund Policy

Refunds are only offered for new users or subscriptions within the first 7 days. After this period, no refunds are available for subsequent cancellations. Accounts will remain active until 1 day prior to the renewal date.

Product purchases within Australia are eligible for a full refund within 14 days of the delivery being received. To receive the full refund, the received product needs to be returned to our parcel locker. The return time frame will be an additional 14 days to allow time for this process – requirements of returning this product is as follows:

-       Product must be unopened,

-       The product must be unused.

-       The product must be in its original packaging, and

-       return postage is at the cost of the customer and must include a tracking number.

Internationally posted products unfortunately are not eligible for returns or refunds.

Free Trials

Customers can cancel free trials by emailing [email protected] with a minimum of 2 days' notice. Accounts must be closed before the renewal date to avoid charges. No refunds are provided if the account is not closed in time cancellation notifications must be received 2 days prior to the end of the trial period.

Subscriptions, Memberships, or Communities

Your subscription, membership of community will automatically renew, and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel, customers must contact [email protected] 7 days prior to their renewal date. New customers can request a full refund within 14 days, excluding annual subscriptions. After the initial 14 days, no refunds are offered. Existing or returning customers are not eligible for a refund however can cancel at any time ensure they give 7 days prior notice. Annual subscriptions are non-refundable. Monthly to annual membership switches are possible with 3 days' notice before the billing date. Switching from annual to monthly is also possible after the first 12 months.

Customers cancelling subscriptions or memberships must ensure they cancel the payment with their financial institution to prevent any future deductions.

Courses

J and B Inspired, at times, offers various courses, programs, and associated materials available for separate purchase. Upon acquiring these products, you gain immediate lifetime access to all content within these courses, programs, and associated materials (collectively referred to as "Courses") for your personal or internal business use. Unless stated otherwise, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or exploit the Courses in any manner.

By purchasing our Courses, you commit to using the content solely for personal or business purposes and agree not to sell or redistribute it without the express written consent of J and B Inspired. Creating derivative works or offering competing products or services based on the information within the Courses constitutes a breach of these terms and conditions.

Refunds are not offered for ordered Courses, as immediate and irreversible access to course materials is granted. The details of each course are clearly outlined on the sales page before purchase, providing a comprehensive understanding of the course content. For any inquiries regarding Courses, feel free to contact [email protected] prior to making a purchase.

Product Bundles

Upon cancellation, all elements of any bundle will be cancelled in full. As the bundle has a special price structure the customer is unable to maintain any aspect of the bundle however can request support from our team to re-establish a single subscription if they wish to maintain any of the elements. For individual subscriptions at non-bundle prices, contact - [email protected].

Third Party Goods and Services

Our site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our site.

Privacy Statement

J and B Inspired respects your privacy and is committed to safeguarding your personal information. We collect essential details such as your name, contact information, and payment details to provide our services effectively. This information is used for service delivery, communication, and payment processing. We employ security measures to protect your data and may share it with trusted third-party service providers when necessary. Non-personal information is utilised for analytics and website enhancement. You have the right to access, correct, or delete your information, and you can opt-out of marketing communications. Our use of cookies aims to improve your website experience. Please review our Privacy Statement regularly for updates, and for any inquiries, contact us at [email protected].

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under the legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through arbitration in accordance with the laws of Australia.

Limitation of Liability

J and B Inspired and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the site.

Indemnity

Unless prohibited by law, your use of this site implies that you agree to indemnify and hold harmless J and B Inspired, Michelle Anderson, our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses, including legal fees, resulting from your use of our site or your violation of these Terms and Conditions

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes to Terms and Conditions

These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these Terms and Conditions or post a notice on our site.

J and B Inspired reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the Terms and Conditions regularly to ensure compliance.

By using J and B Inspired services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.  

Force Majeure

J and B Inspired shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, strikes, labour disputes, power outages, or other events commonly known as "Force Majeure" events.

In the event of a Force Majeure event, J and B Inspired will make commercially reasonable efforts to notify users promptly and take necessary steps to minimise the impact on its services.

During the continuance of a Force Majeure event, J and B Inspired may suspend its obligations under these Terms and Conditions until the Force Majeure event ceases. If the Force Majeure event continues for a period of more than 30 days, either party may terminate the affected services without liability.

Contact Information

For any questions or concerns please contact us at:

Business Name: J and B Inspired

Email Address: [email protected]

Postal Address: Parcel Locker 10274 05653, 30 – 46 Perwillowen Road, Burnside Qld 4560  

You can contact us through the feedback form available on our site.

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